Malta’s Latest Digital Innovations: Revolutionizing Public Services

Malta has always been behind in terms of embracing digital technology.  The service delivery across the various Government service departments have been atrocious and full of complaints and bad customer delivery service. Malta’s Public Service is currently undertaking a digital revolution, transforming the way business is done and citizens interact with the various government services. Every country in the first World is leveraging on digital technology in today’s vibrant digital environment. There needed to be a shift in the mindset of many and it is refreshing to that finally, the Penny has dropped and Government has subscribed to a policy of digital innovation. Varoius Government services departments are at the forefront, embracing innovative solutions to enhance convenience and efficiency. Through initiatives like the eCourts app and the National Inventory of Cultural Heritage, the government is simplifying processes and transforming service delivery. We have seen because of this policy the long ques disappearing and many services can now be accessed on line and in the comfort of your home, car or office.

The policy change and reforms that have brought about digital advancements are reshaping the future of public services in Malta, making the publics’, business interactions with the government easier, efficient, and effective for citizens. Here are some of their latest initiatives!

Without going into more details, here are the departments and sectors on the forefront:

• Transforming Fishing Authorisations
• Revolutionising Farm-to-ARPA Communication: Introducing the Biedjacam Mobile App
• Unlock Your Career with the Government of Malta Recruitment Portal
• Transforming Business Inspections: Introducing the Inspections Online Solution
• Indentita Malta for identity cards, work permits and visas
• National Inventory of Cultural Heritage: Safeguarding Malta’s Treasures
• The eCourts App

Very soon, it will be history to see long ques at these departments, unnecessary visits to read meters, multiple inspectorates visiting premises individually, leading to redundancy and wasted resources. The policy has streamlined service delivery, cut overheads and made the departments more efficient than ever before. The new focus on timeous and efficient customer delivery service the Public Service of Malta has released a digital change that has revolutionized the way business is done.